Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time.
The data we collect
We may collect the following information:
- Name and contact information including email address
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We use this information to deliver our services to you and interact with you either directly or via the website.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We also encourage the use of secure user passwords where relevant.
What Are Your Rights Over Your Personal Data?
You have the right to access any personal information that we process about you and to request information about:
- What personal data we hold about you.
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients to whom the personal data has/will be disclosed to.
- How long we intend to store your personal data for.
- If we did not collect the data directly from you, information about the source.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
If you would like your personal data to be removed or the use to be amended, you have the right to request:
- your personal data to be erased (deleted) from our records;
- the use/processing of your personal data to be restricted in accordance with data protection laws;
- to opt out of any direct marketing from us (this can be done in a number of ways and will depend on the marketing you are receiving. Please see the marketing material for how to unsubscribe);
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the relevant request, this is to ensure that your data is protected and kept secure.
We may use your personal information to send you promotional information about products, services or third parties that we think you may find interesting.
How long we retain your information
If you have not used our services in a 12 month period we will securely delete your information from our records.
We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address or using the contact form on this website. We will promptly correct any information found to be incorrect.
Further Details, Questions, or Complaints
We hope we have provided you sufficient information about the processing of your personal data by us and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:
Mrs N Taylor, Clinical Beauty, 12 Victoria Road, Malvern, WR14 2TE
Lodging a Complaint
If you are not happy with this notice and believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you following our complaints procedure. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).
Tel: 0303 123 1113